Storage Bexley Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Bexley provides removals, storage and related services. By placing a booking, using our services, accessing our premises or allowing our staff or subcontractors to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below.
Client means the person, firm or company who requests or receives services from Storage Bexley.
Services means any removals, transport, packing, storage, loading, unloading, handling, or related services supplied by Storage Bexley.
Goods means any items, belongings, contents, furniture, equipment or materials handled, transported or stored by Storage Bexley on behalf of the Client.
Contract means the agreement between Storage Bexley and the Client comprising these Terms and Conditions and any written quotation or confirmation of booking.
2. Scope of Services
Storage Bexley provides domestic and commercial removals, storage services and associated transport and handling services. The precise scope of the Services will be as described in our quotation or written confirmation.
Any additional tasks requested on the day of service, including but not limited to extra pick up or drop off locations, dismantling or reassembling furniture, packing or unpacking work, or handling of unexpected items, may incur additional charges and will be carried out subject to staff availability and safety considerations.
3. Booking Process
3.1 Requests for services may be made by enquiry through our website or other communication methods. A booking is not confirmed until we have issued a written confirmation or booking reference.
3.2 Quotations are based on the information supplied by the Client, including but not limited to the size and quantity of Goods, access conditions, parking arrangements and distances between locations. The Client is responsible for ensuring that all information provided is accurate and complete.
3.3 Quotations are normally valid for a limited period specified in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, after which we may revise the price.
3.4 Storage Bexley reserves the right to decline any booking request without providing a reason.
4. Access, Parking and Client Responsibilities
4.1 The Client must ensure that we have safe, reasonable and legal access to all collection and delivery addresses, and to any storage units or premises where our Services are to be provided.
4.2 The Client is responsible for arranging any necessary parking permissions, permits, tickets or suspensions required for our vehicles. Any costs or fines arising from inadequate or incorrect parking arrangements caused by the Client will be charged to the Client.
4.3 The Client must be present, or represented by an authorised adult, at the time of collection and delivery, unless agreed otherwise in writing. The authorised person must be available to direct our staff, confirm items to be moved, and sign any relevant documentation.
4.4 The Client shall ensure that all Goods are ready to be moved at the agreed time, safely packed where appropriate, and that all fragile or special items have been clearly identified to our staff.
5. Payments and Charges
5.1 Charges for our Services will be as set out in our quotation or as otherwise agreed in writing. Charges may be based on time, volume, weight, distance, or a combination of these factors.
5.2 We may require an upfront deposit or full prepayment to secure a booking. Any such requirement will be notified to the Client at the time of booking. Where a deposit is required, the booking is not confirmed until the deposit has been received in cleared funds.
5.3 Unless otherwise agreed, the balance of all charges is payable no later than the commencement of the Services. For storage services, ongoing fees are payable in advance for each storage period.
5.4 Payment must be made using an accepted payment method notified by us. The Client is responsible for any bank or transfer charges.
5.5 If payment is not received when due, we may at our discretion suspend or cancel the Services, refuse to release stored Goods, charge interest on overdue sums, and recover any additional costs incurred in collecting payment.
5.6 Where Services take longer or involve greater volume or complexity than originally quoted due to inaccurate information or circumstances outside our control, we may adjust the charges accordingly, applying our current rates for extra time, labour or vehicle use.
6. Cancellations and Postponements
6.1 The Client may cancel or postpone a booking by giving us notice. The required notice period and any applicable cancellation or postponement charges will be stated in the quotation or confirmation.
6.2 Where no specific terms are stated, the following will apply as a general policy.
a. If the Client cancels more than seven calendar days before the scheduled service date, any deposit paid may be refunded less reasonable administrative costs.
b. If the Client cancels between seven and two calendar days before the scheduled service date, we may retain a portion of the agreed price to cover lost time and costs.
c. If the Client cancels within 48 hours of the scheduled service date, arrives too late to permit the service to proceed, or fails to provide access, we may charge up to the full quoted price.
6.3 If the Client postpones the service, we will use reasonable efforts to agree a new date. We reserve the right to apply postponement charges, particularly where insufficient notice has been given or if we cannot reallocate resources.
6.4 Storage Bexley may cancel or postpone Services due to circumstances beyond our reasonable control, such as severe weather, road closures, accidents, industrial action or staff illness. In such cases we will seek to agree a revised service date or offer a refund of any prepayments for services not provided. We shall not otherwise be liable for losses caused by such cancellations or postponements.
7. Client Warranties and Excluded Goods
7.1 The Client warrants that they are the owner of the Goods or otherwise have the full authority of the owner or any interested party to enter into the Contract.
7.2 The Client agrees not to submit for removal or storage any Goods which are hazardous, illegal or unsuitable, including but not limited to explosives, firearms, ammunition, firearms accessories, flammable or corrosive substances, compressed gases, toxic materials, perishable foodstuffs, live animals or plants, cash, high value jewellery, watches, precious metals, stones, or important documents such as passports, securities or deeds.
7.3 If such prohibited items are handled or stored without our knowledge, we shall have the right to remove, dispose of or render them safe at the Client's expense and without liability to us.
8. Packing and Condition of Goods
8.1 Where the Client undertakes their own packing, it is their responsibility to ensure that Goods are properly packed, protected and labelled. We accept no liability for damage arising from inadequate or improper packing carried out by the Client or a third party.
8.2 Where we provide a packing service, we will use materials and techniques appropriate to normal domestic and commercial removals. However, the Client must clearly identify particularly fragile, delicate or high value items and discuss any special packing requirements in advance.
8.3 The Client is responsible for ensuring that all appliances are safely disconnected, drained and prepared for transit in accordance with manufacturer instructions unless we have expressly agreed to provide such services.
9. Storage Terms
9.1 Storage Bexley offers storage services in secure facilities or units. The detailed arrangements for storage, including the duration, unit size and applicable fees, will be set out in our storage agreement or confirmation.
9.2 Storage fees are payable in advance. If payment is not received when due, we may deny access to the stored Goods and apply late payment charges. Continued non-payment may result in us exercising a lien over the Goods and ultimately disposing of them to recover outstanding charges.
9.3 Access to stored Goods may be by appointment only and subject to security procedures. We may require proof of identity and evidence of authority to access Goods.
9.4 The Client must not store any prohibited or hazardous items and must ensure that all Goods are clean, dry and free from infestation. Any contamination or damage caused to our premises or to other clients' goods due to breach of this requirement will be chargeable to the Client.
10. Waste Regulations and Disposal
10.1 Storage Bexley is not a general waste carrier and will only remove waste or unwanted items where this has been expressly agreed as part of the Services and complies with applicable waste regulations.
10.2 The Client remains responsible for the proper identification and description of any waste or items intended for disposal and must not present hazardous, clinical, chemical or regulated waste for removal unless we have specifically agreed and are licensed to handle such materials.
10.3 Where we remove items for disposal, we will use licensed facilities or contractors as required by law. The Client acknowledges that certain items may incur additional disposal charges due to their nature, weight, size or regulatory requirements.
10.4 Fly tipping or unlawful disposal is strictly prohibited. If the Client instructs us to dispose of items in a way that would breach applicable regulations, we will refuse such instructions and may cancel the relevant part of the Services without liability.
11. Liability and Limitations
11.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods, or for any delay or failure in performance, is subject to the limitations set out in this clause.
11.2 We shall not be liable for any loss or damage arising from circumstances outside our reasonable control, including but not limited to acts of God, extreme weather, war, terrorism, strikes, road closures or traffic incidents.
11.3 We shall not be liable for loss or damage caused by inherent defects, weaknesses or pre existing damage in the Goods, normal wear and tear, deterioration due to the passage of time, or the nature of the Goods themselves.
11.4 We are not liable for loss of profits, loss of business, loss of data, loss of opportunity, consequential or indirect losses, or losses that were not reasonably foreseeable at the time the Contract was formed.
11.5 To the fullest extent permitted by law, our total liability for loss or damage to Goods, however arising, shall not exceed a fair market value of the affected Goods or an overall cap which may be specified in our quotation or insurance information. The Client is advised to arrange appropriate insurance cover for Goods of high value or particular importance.
11.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and in any event within seven days of delivery or, in the case of storage, within seven days of the Client becoming aware of the loss or damage. We may inspect the Goods and investigate the circumstances before accepting or rejecting a claim.
12. Indemnity
The Client shall indemnify Storage Bexley against all claims, costs, damages and expenses arising from any breach by the Client of these Terms and Conditions, including but not limited to breaches relating to hazardous or prohibited Goods, inaccurate information, lack of authority, or failure to comply with waste regulations.
13. Insurance
13.1 Storage Bexley maintains insurance cover appropriate to its business. Details may be provided on request.
13.2 Our insurance does not replace the need for the Client to maintain their own insurance cover for Goods, especially items of high value or where the Client's risk tolerance exceeds the limitations set out in these Terms and Conditions.
14. Complaints and Dispute Resolution
14.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with us as soon as possible so that we have the opportunity to investigate and, where appropriate, rectify the problem.
14.2 We will handle complaints fairly and promptly and may request supporting information or evidence. Both parties shall use reasonable efforts to resolve disputes amicably before considering formal legal action.
15. Data Protection and Privacy
15.1 Storage Bexley will collect and process personal data in connection with the provision of Services, including contact details, addresses and payment information.
15.2 We will use such data only for legitimate business purposes, including administering bookings, providing Services, handling payments, complying with legal obligations and maintaining records.
15.3 Personal data will be stored securely and retained only for as long as reasonably necessary. The Client may have rights to access or correct their personal data under applicable data protection laws.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws applicable in England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. General Provisions
17.1 No variation of these Terms and Conditions shall be effective unless agreed in writing by Storage Bexley.
17.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.
17.4 The Contract is between Storage Bexley and the Client. No third party shall have any rights to enforce any of its terms.
By proceeding with a booking or using our Services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
